Business Continuity

Introduction

DataPress is committed to maintaining continuity of service for our clients and minimizing the impact of potential disruptions to our business operations.

We recognize the importance of business continuity planning in ensuring reliable service delivery and maintaining client confidence in our services.

Our Approach

Risk Management:

• We regularly assess potential risks to our business operations
• We maintain appropriate systems and procedures to minimize service disruption
• We implement reasonable safeguards against foreseeable business interruptions

Technical Resilience:

• Our systems are hosted on reliable cloud infrastructure with established uptime records
• We maintain regular automated backups of all client data and systems
• We utilize monitoring systems to detect and respond to technical issues promptly
• We maintain redundant systems and failover capabilities where practical

Data Protection:

• We implement comprehensive backup procedures for all client data
• We maintain secure off-site storage of critical business information
• We ensure data can be restored quickly in the event of system failure
• We comply with data protection requirements for backup and recovery processes

Service Continuity:

• We maintain documented procedures for responding to service disruptions
• We provide clear communication channels for reporting and managing incidents
• We have established escalation procedures for critical issues
• We maintain appropriate insurance coverage for business continuity risks

Supplier Management:

• We work with reputable suppliers who maintain their own business continuity arrangements
• We monitor supplier performance and maintain alternative arrangements where practical
• We ensure key suppliers have appropriate backup and recovery capabilities

Response Procedures

In the event of a business disruption, we will:

• Assess the situation and implement appropriate response measures
• Communicate with affected clients promptly and transparently
• Prioritize restoration of critical services
• Maintain regular updates on progress and expected resolution times
• Conduct post-incident reviews to improve our procedures

Testing and Review

We regularly test our backup and recovery procedures to ensure they remain effective and update our business continuity arrangements as necessary.

Continuous Improvement

We continuously monitor our business continuity arrangements and implement improvements based on experience, industry best practices, and changing business requirements.